Privacy Policy
Overview
Renter Toolkit is a not-for-profit public-benefit renter self-help project published by Storrs Magic, Inc. It helps renters manage household records, track payments, organize lease documents, and find official or nonprofit information. It is not a law firm and does not provide legal representation.
Data Collection
Renter Toolkit is local-first and stores core records locally by default. You can use the core app without creating an account.
The app does not send repair records, notes, letters, photos, eviction-document notes, or preparation worksheets to Renter Toolkit cloud storage unless you enable an optional cloud feature. Operating-system, browser, device-backup, and sharing features may copy local data outside the app under their own settings.
If you choose to create an account or use optional paid features such as cloud backup, sync, or subscription management, the app may collect and process:
- Account information such as your email address and display name.
- User content such as repair requests, notes, photos, letters, documents, and backup snapshots that you choose to store in the cloud.
- Subscription and purchase status needed to activate and manage optional paid features.
Data Storage
Without Renter Toolkit cloud features enabled, the app stores your data locally on your device. Your operating system or browser may separately back up or sync device data. If you uninstall the app or clear device storage, local data may be deleted.
If you enable cloud backup or sync, your account data and supported app content are stored using Firebase Authentication, Cloud Firestore, and Cloud Storage so that your data can be restored across devices. Cloud access is limited by authenticated account and household-membership rules. Renter Toolkit does not claim that cloud backups are end-to-end encrypted.
If you join or create a shared household, other current members of that household can access the records and supported files shared through that household. Invite codes should be shared only with people you trust.
Third-Party Services
Renter Toolkit uses the following third-party services when you enable related features:
- Firebase for optional sign-in, cloud backup, sync, and file storage.
- RevenueCat for subscription status, purchases, restores, and customer billing management.
Contextual issue reports. If you submit one and the project audit relay is configured, its JSON payload contains a random report ID, feature/category, app route without query text, viewport size, browser locale, and time so it can request automated repository checks.
The report description, documents, profile, email address, and account ID are excluded from that payload.
Like any web request, the relay and its hosting provider receive technical connection data such as an IP address and HTTP headers and may process logs according to the project’s configured retention. Your separate email is sent only if you approve it in your mail app.
The renter.help website may be configured to send website-usage events to Google Analytics 4 and to a Google Ads conversion tag, and the operator reports that this is currently enabled. These run on the website only; the iOS and Android apps do not load them. The deployed configuration is maintained outside this repository and may change.
The events the app itself sends carry categorical values only: which broad category of file was added, which kind of document was generated and how it was delivered, and counts of records added. Document text, file contents, file names, names, addresses, email addresses, and account identifiers are excluded.
When website analytics is enabled, Google receives the event and technical data allowed by the deployment configuration and your browser choices, including an IP address. IP anonymization, restricted data processing, and Google signals off are requested, and enhanced conversions are disabled. Renter Toolkit does not claim an exact event payload or that analytics data is anonymous.
The Google Ads conversion tag measures whether a visit to the website led to using a tool. Renter Toolkit does not use advertising SDKs in the apps and does not use cross-app tracking.
Your Choices
You can continue using the local-only version of the app without signing in.
If you sign in, you can sign out later and request account deletion in Settings.
A successful deletion removes your sign-in, personal cloud copy, created or claimed invites, RevenueCat customer record, and this device’s app data.
To prevent an in-flight subscription or cloud write from recreating deleted state, a server-only deletion guard keyed by the Firebase account ID remains until a daily cleanup runs after its 30-day minimum retirement time and confirms the sign-in account is gone.
Service failures or a cleanup backlog can extend that period. The guard stores deletion status and timestamps and whether billing was connected, not renter records or document content.
If a shared household still has other members, its shared records remain available to them.
Disabling cloud backup alone does not erase an existing cloud copy.
Apple and Google store subscriptions must still be canceled through the store; deleting the app account does not cancel them.
Communications
When you use the "Text" or "Email" feature, the app opens your device's native SMS or email application with a pre-filled message. The actual sending of the message is handled entirely by your device's messaging app, not by Renter Toolkit.
Photos and Files
Photos taken or files uploaded within the app are stored on your device unless you explicitly enable cloud backup or sync. When cloud backup is enabled, supported files and backup data are uploaded to Firebase storage associated with your account or shared household.
Subscriptions
If you purchase Renter Toolkit Pro, subscription and entitlement information is processed through Apple, Google, and RevenueCat to activate paid features and support restore and billing-management flows.
Tracking and Analytics
Renter Toolkit does not intentionally use advertising identifiers or advertising SDKs for cross-app tracking. Website analytics is described under Third-Party Services above and should not be understood as absent or anonymous.
Children's Privacy
Renter Toolkit is not directed at children under 13 and does not knowingly collect information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated date.
Contact
If you have questions about this privacy policy, email support@renter.help.